Manage interconnected airport functions including aircraft operations, airside activities and landside maintenance
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Identify the different functions and duties of airport operations to ensure adherence to airport safety requirements
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• Roles and responsibilities of different stakeholders and/or departments involved in airport operations • Airport safety and security requirements • Layouts of airports • Activities associated with ground handling services and operations • Relationships between airports, airlines, ground handling organisations and authorities • Dangerous Goods Regulations (DGR)
• Distinguish the different roles and responsibilities of key functions and their contributions to airport services provision • Identify and report airport-related safety and security hazards • Perform airport operations within the context of organisational structures which exist in the airport operating environments
Coordinate airport operations activities across relevant stakeholders and/or departments to ensure seamless integration of airport operations
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• Key airport operations such as passenger check-in procedures and ground handling services • Layouts of airports • Airport safety and security requirements • Airport and airline organisational structures and operating models • Dangerous Goods Regulations (DGR) • Local and international guidelines such as International Civil Aviation Organisation (ICAO) Annex for Security
• Identify operational issues which may impact airport users and community • Determine the interconnectivities and interdependencies of airport operations • Coordinate with relevant stakeholders and/or departments involved in airport operations to fix issues and deliver services
Administer airside, terminal and landside operations to deliver services to customers, passengers, businesses and authorities
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• Terminologies used during communication with ground personnel and/or Air Traffic Control (ATC) • Project management techniques • Airport ownership and management structures • Airport safety and security requirements • Airport operations compliance procedures • Human factors and their impact on airport operations • Audit procedures • Airport Collaborative Decision Making (A- CDM) model • Local and international guidelines such as International Civil Aviation Organisation (ICAO) Annex for Security
• Determine performance requirements for airport services • Define operational issues faced by airport stakeholders and/or departments • Audit airport operations with reference to safety and compliance standards • Implement plans to mitigate risks in the airports
Review capabilities of airport functions to deliver expected performance standards and propose inputs for the development of master plans for airport operations
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• Contemporary issues in the aviation industry • Factors influencing airport cost structures • International airport performance benchmarks • Airport risk assessment techniques • Safety and security risk mitigation strategies • Concepts and theories of marketing and brand management • Business planning • Statistical analysis techniques • Airport Collaborative Decision Making (A- CDM) model • Local and international guidelines such as International Civil Aviation Organisation (ICAO) Annex for Security
• Develop performance improvement measures for airport operations • Develop plans to mitigate risks of accidents and damages in the airports • Analyse statistical information pertaining to airport operations • Evaluate the success of airport operations and pinpoint areas for enhancements • Propose inputs for the development of master plans for future airport terminal operations
Lead stakeholders and develop strategies in the expansion and commercialisation of airport operations
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• Contemporary issues in the aviation industry • New trends and technologies affecting airport operations • Purposes of different groups, committees and consortiums in the aviation industry • Safety and security risk mitigation strategies • International airports’ business strategies • Concepts and theories of marketing and brand management • Tools and techniques of marketing research • Bid preparation techniques • Tools and techniques of strategic and business continuity planning • Local and international guidelines such as International Civil Aviation Organisation (ICAO) Annex for Security
• Oversee the development of airport master plans • Lead the development of airport business continuity plans to ensure smooth and efficient airport operations • Source for new business opportunities to increase profitability of airport operations • Formulate brand identity for airports • Oversee research to assess the feasibility of new service offerings for the airports • Evaluate the success of new airport policies or programmes • Propose improvements for airport operations • Pitch new concepts to relevant stakeholders supported by business cases
Innovate new service offerings to meet the demands of dynamic international airport operations
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• Contemporary issues in the aviation industry • Future issues and challenges affecting airport operations • Formations of groups, committees and consortiums in the aviation industry • Safety and security risk mitigation strategies • International airports' business strategies • Contract negotiation • Acquisition and divestment strategies • Strategic management • Local and international guidelines such as International Civil Aviation Organisation (ICAO) Annex for Security
• Set strategic needs and drive strategic directions for airport operations • Establish the impact of key issues and trends on airport and airline operations • Transform airport operations, systems and processes • Initiate novel services for airport operations • Designate airport functions for acquisition or divestment • Collaborate with strategic partners to drive the development of new airports • Lead the implementation of business continuity plans and assure plans are regularly updated